Aggression is the most visible form of difficulty. Individuals with aggression don’t just disagree… they attack.
Sherman Tanks (Bullies): They confront, harass, and demand submission. The key to dealing with bullies is to stand firm without rage. Use assertive phrases like “In my opinion…” or “I disagree…”. Avoid public battles; invite them aside for private discussion. In dealing with bullies, it is believed that respect comes only after one stands up for themselves.
Snipers: They hide behind sarcasm and cutting remarks. In dealing with them, an approach of asking questions is found to be helpful. Questions such as: “That sounded like a dig. Was it?” This forces covert hostility into the open.
Exploders: Calm one moment, raging the next. Wait for the storm to pass, then acknowledge their feelings: “I can see this is important to you, but not like this.”
Aggression thrives on fear or rage. Assertiveness, patience, and professionalism transform conflict into constructive dialogue.
Food for Thought: Standing firm without hostility is strength in action.
Next week we will be Handling complainers, clams, and negativists.
Envy is the green‑eyed monster that poisons relationships. It can come from a boss, a co‑worker, or even a neighbour. Bosses: Show loyalty and teamwork, even if they feel threatened. Acts of kindness can soften insecurity. Co‑workers: Ignore gossip, highlight their strengths, and stay task‑focused. Don’t feed the fire. Neighbours:
Difficulty sometimes hides behind a smile, expertise, or indecision. Super‑Agreeables: They say yes to everything, often out of fear of rejection. Build trust, then gently highlight the imbalance. Encourage boundaries and self‑awareness. Know‑It‑Alls: They resist correction and thrive on authority. Respect their knowledge, but introduce alternatives without making them look
Not all difficult people shout. Some drain energy quietly, through endless complaints, silence, or negativity. Complainers: They feel powerless and blame others. Listen, acknowledge, but don’t agree. Shift them toward problem‑solving. Teach them to “fish” rather than depend on you forever. Clams: Silence can be more unsettling than words. Use