Part 2: Why are you so difficult (Managing Aggressive Types)

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Aggression is the most visible form of difficulty. Individuals with aggression don’t just disagree…  they attack.

Sherman Tanks (Bullies): They confront, harass, and demand submission. The key to dealing with bullies is to stand firm without rage. Use assertive phrases like “In my opinion…” orI disagree…”. Avoid public battles; invite them aside for private discussion. In dealing with bullies, it is believed that respect comes only after one stands up for themselves.

Snipers: They hide behind sarcasm and cutting remarks. In dealing with them, an approach of asking questions is found to be helpful. Questions such as: “That sounded like a dig. Was it?” This forces covert hostility into the open.

Exploders: Calm one moment, raging the next. Wait for the storm to pass, then acknowledge their feelings: “I can see this is important to you, but not like this.” 

Aggression thrives on fear or rage. Assertiveness, patience, and professionalism transform conflict into constructive dialogue.

Food for Thought: Standing firm without hostility is strength in action.

Next week we will be Handling complainers, clams, and negativists. 

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