Aggression is the most visible form of difficulty. Individuals with aggression don’t just disagree… they attack.
Sherman Tanks (Bullies): They confront, harass, and demand submission. The key to dealing with bullies is to stand firm without rage. Use assertive phrases like “In my opinion…” or “I disagree…”. Avoid public battles; invite them aside for private discussion. In dealing with bullies, it is believed that respect comes only after one stands up for themselves.
Snipers: They hide behind sarcasm and cutting remarks. In dealing with them, an approach of asking questions is found to be helpful. Questions such as: “That sounded like a dig. Was it?” This forces covert hostility into the open.
Exploders: Calm one moment, raging the next. Wait for the storm to pass, then acknowledge their feelings: “I can see this is important to you, but not like this.”
Aggression thrives on fear or rage. Assertiveness, patience, and professionalism transform conflict into constructive dialogue.
Food for Thought: Standing firm without hostility is strength in action.
Next week we will be Handling complainers, clams, and negativists.
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